Fraud Protection Update
As of June 8, 2016 we are improving our alert system for potential debit card fraud. When possible fraud is suspected, you will be contacted by e-mail or text with the option to reply with “fraud” or “no fraud.” If there is no response received, you will then receive automatic phone calls to confirm or deny fraud. The call will be automated and will give you the option to reply with “fraud” or “no fraud” or you will have the ability to speak to a fraud analyst.
The phone number for our Fraud Center has changed to 1-800-417-4592 and can be added to your phone contacts as “Fraud Center.” Our calls will never ask for your PIN or account number.
To ensure we can reach you, it is important that you update your contact information with any changes. Call us today at 479-474-1201 to verify your email address and phone numbers.
*Occasionally, we may restrict debit card usage in certain states due to fraud trends. When traveling, we recommend taking multiple forms of payment in case you are in a restricted area. If you have issues using your card, please contact us.