Can I enter a telephone number with an extension?
Yes, you can; however there are some rules that apply. Extensions are only supported when direct dialing is provided. This includes the ability to enter a telephone number that requires another number to direct the call. For example, enter 2 to direct it to the appropriate department and then enter the extension number. In this case, the extension field on the enrollment page would include the 2; for example 800-555-5555, extension 25555. However, if a phone system requires you to press the pound (#) key, then the extension; or requires you to speak with a person first or to listen to a marketing type message first, then an extension will not work. The first five digits of the phone number are masked when displayed on other pages for privacy purposes.