Can I change my ID to something shorter and/or simpler?
You can create an alias for your Citizens Bank Online NTID to make it easier to remember. Anytime you have logged on, select "Options" tab from the online banking tabs that are accessible via your online banking account. From the "Options" tab simply change the Citizens Bank Online NTID (Alias) and then follow the directions. The next time you log into Citizens Bank Online you will be able to use the NTID (Alias) that you created.